Terms & Conditions
Terms and Conditions
These Terms and Conditions apply to all offers and agreements between Luminous Brows & Beauty and the client. Luminous Brows & Beauty (“LBB”) is a certified specialist that provides the following services (“Services”): Cosmetic Tattooing, Non-laser Saline removals, Facials and Waxing.
Section 1 – General Conditions
1.2 – Please note that we reserve the right to revise and amend the Terms & Conditions at any time at our sole discretion with no prior notice. Any changes to the Terms & Conditions will be posted on our website at https://luminousbrowsandbeauty.com.au/terms-and-conditions/. If you do not agree to any modifications to these Terms & Conditions, you must discontinue the use of the website and LBB’s Services.
1.3 – If for any cause LBB is not able to carry on the appointment as scheduled, whether caused by the failure of equipment, fraud, or any technical failures, or any other reason outside the control of LBB which corrupts or affects the administration, security, fairness, or integrity of LBB, LBB reserves the right at any time, to cancel, amend, or suspend the appointment subject to notice provided to clients.
1.4 – In the occurrence that the appointment cannot be carried on, we will postpone (if we deem it plausible) the appointment with you via a telephone call, text message, email, or other form of electronic communication with your provided details.
1.5 – If any provision of this Agreement shall be invalid or unenforceable in any jurisdiction, such invalidity or unenforceability shall not affect the validity or enforceability of the remainder of this Agreement.
1.6 – The failure of either party to exercise any right hereunder or to insist upon any of the terms or conditions of this Agreement shall not be interpreted as a waiver of such right or relinquishment of the right upon future terms or conditions.
Section 2 – Acceptance, Prices, and Payment Terms
2.1 – Our price list for each of our Services can be acquired via an enquiry and may be listed on our Website or social pages.
2.2 – Quotation from LBB and payment received will be taken as acceptance.
2.3 – LBB reserves its right to alter the price of our Services as per condition 1.2 before an acceptance.
2.4 – An initial deposit of $50.00 per individual is required upon making an appointment related to selected services to secure your appointment (non-refundable), this will be charged at the time of booking either online or in-store. This deposit is then applied to your final bill at the completion of your procedure. If you do not arrive within 15 minutes of the scheduled appointment or do no provide 48 hours’ notice of appointment cancellation or rescheduling, the deposit will be forfeited.
2.5 – Upon completion of the Cosmetic Tattoo Procedure, the remaining balance is required to be paid in full.
2.6 – Payment can be made via Cash, Electronic Fund Transfer (EFT) or bank transfer.
Section 3 – Consent
3.1 – Regarding our Cosmetic Tattooing process, you acknowledge, accept and consent to the following:
3.1.a. When dealing with staff members of this site you will be polite and courteous at all times.
3.1.b. The treatment is explicitly for cosmetic purposes only;
3.1.c. Cosmetic tattooing is still considered tattooing, so if you can’t get a tattoo for certain reasons, then cosmetic tattooing is not for you;
3.1.d. You are over 18 years of age;
3.1.e. We may use Topical Anaesthetics containing Lidocaine and Epinephrine;
3.1.f. You are aware that you may require a follow up appointment in 6-12 weeks from the date of the procedure, for the intention of adjustments and/or touch-ups and you may also be eligible to one complimentary touch up session if you have paid for this particular procedural option (“Session”);
3.1.g. You give permission for us to take a before and after photo shot of the cosmetic tattoo procedure that we may use on our social media pages and other marketing materials.
3.1.h. You are provided with an aftercare sheet & take home kit which outlines what is necessary after the procedure for maintenance and optimal results, and you are aware that failure to follow the outline and use of our aftercare kit may lead to an infection or altered pigment colour;
3.1.i. You are aware that cosmetic tattooing is a personal choice and at your own discretion, so if you have any treatment, medication, illness that may compromise the immune system or any conditions you are unsure of, you are advised to check with your doctor first.
3.2 – Regarding our Facial, Waxing and other non-cosmetic tattoo processes, you acknowledge, accept and consent to the following:
3.2.a. When dealing with staff members of this site you will be polite and courteous at all times.
3.2.b. You provide all medical history or knowledge of anything that may affect, alter or inhibit you from receiving any Facial and Waxing treatments.
3.2.c. You give permission for us to take a before and after photo shot of the cosmetic tattoo procedure that we may use on our social media pages and other marketing materials.
3.2.d. You may be provided with an aftercare sheet which outlines what is necessary after the procedure for maintenance and optimal results.
3.2.e. You are aware that receiving a Facial or Waxing treatment is a personal choice and at your own discretion, so if you have any treatment, medication, illness that may compromise the immune system or any conditions you are unsure of, you are advised to check with your doctor first.
Section 4 – Performance of the Services
4.1 – You certify and acknowledge that all the information provided on the Waiver Form is true, correct, accurately describes, and reflects your current health to the best of your knowledge.
4.2 – We reserve the right to refuse the Services to you depending on the information on your Waiver Form.
Section 5 – Refusal of the Services
5.1 – We may, in our sole discretion, refuse to offer the Services to any person at any time, for reasons other than those set out in Section 2. If we terminate the Service in these circumstances, the provision 4.2 & Section 6 below will apply.
5.2 – We reserve the right to refuse any Services you have with us, without having to provide a reason to you.
Section 6 – Refunds, Cancellations, & Rescheduling
6.1 – Initial deposit refunds are given on a case by case basis and at the sole discretion of LBB.
6.2 – Your appointments and/or complimentary Session are very important to the LBB team and are reserved especially for you. We understand that sometimes schedule changes are necessary. Therefore, we respectfully request at least a 48 hour notice for cancellations or rescheduling of appointments. Failure to provide adequate notice (by email, call, or text message) will result in your deposit fee and/or your complimentary Session being forfeited.
6.3 – A fee of $50.00 is required to be deposited upfront for rebooking your Session should you not notify us 48 hours prior of your allocated appointment. This deposit is then applied to your final bill at the completion of your procedure.
6.4 – If you attend an appointment 15 minutes late from the allocated appointment time, LBB may cancel the appointment and will result in your deposit fee and/or your complimentary Session being forfeited.
6.5 – If an appointment and/or complimentary session needs to be adjourned by LBB, we will provide you notice as per condition 1.4. In this instance, LBB will provide clients the option for a refund if the time and date is not suited to your schedule.
6.6 – In the circumstance that you are unable to attend your allocated appointment, LBB will reschedule your appointment to a time and date that will suit you and in accordance with LBB next available date.
Section 7 – Warranties & Guarantee
7.1 – While every effort has been made to ensure that the Services we provide are to the highest possible standards, no guarantee or warranty is given due to the nature of the skin as it heals, and the aftercare procedure upheld by clients.
7.2 – The service and all products and services delivered to you through the Services are provided ‘as is’ and ‘as available’ basis, without any representation, warranties or conditions of any kind, no express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Section 8 – Liability & Indemnification
8.1 – Our liability is limited:
8.1.a. In providing the Services to you, in the circumstance that we breach any of the consumer guarantees listed in the Competition and Consumer Act 2010 (Cth) (“the Act”), and in our sole discretion, the supply of the Services again or the cost of having the Services supplied again;
8.1.b. In relation to Services, to our own discretion, the supplying of the Services again or the payment of the cost of having the Services supplied again.
8.1.c. To the maximum extent permitted by law, we are not liable for any Loss or Damage that may arise as a direct or indirect result of any of our Services provided to you or any other party;
8.1.d. Nothing in this agreement is intended to have the effect of contracting out of any provisions of the Act.
8.2 – If you breach any of these terms, you indemnify us against all claims, damages, and liability. You will, upon demand, pay all of our expenses, legal costs (on a solicitor/agent/client basis), and any other losses from or relating to your breach of these Terms and Conditions;.
Section 9 – Copyright and Trademarks
9.1 – All content displayed on or through the Website including but not limited to videos, photos, blogs, is owned exclusively by LBB and/or its affiliated companies and/or suppliers and/or licensors and is protected by copyright. Any reproduction, modification, display or creation of derivative works from or redistribution of the Website, any content on the Website or the collective work, and/or copying is prohibited including but not limited to reproduction to any other server or location for further reproduction or redistribution, unless you have the express prior written permission of LBB. You may not use the Website for any commercial purposes, including the promotion or advertisement of any goods, Services or opportunities. If you submit material to us, you thereby assign all intellectual property rights in that material to us. You must not submit material to our social media pages if a third party has any intellectual property rights in that material